FAQ
New Website
Your customer ID can be found on your Perfumery Invoice.
My Account > View Closed Invoices
If you do not see any results, try changing the 1 Start Date, and pressing 2 REFRESH
You can reset you password from the login screen by clicking on "Forgot Your Password?".
For any other changes, please reach out to our sales support:
Phone: +1.502.498.8804
Email: orders@theperfumery.com
You can upload your tax-exempt form only during registration. If you need to submit the form after registering or provide an updated version, please email it as an attachment to orders@theperfumery.com.
First go to My Account > Order History
Next, if needed, change the Start Date and End Date, then click REFRESH. Once you have found the invoice/order you are looking for, click the invoice number.
You will find the carrier and tracking number — if applicable — on the top left of the invoice. If the tracking number is blue, you can click to go to the carriers tracking page.
Fragrances
The Perfumery’s clean fragrance products are luxurious creations that are free of unsafe ingredients and created using sustainably sourced essential oils, absolutes, CO2 extracts, and safe-synthetic aroma molecules.
No, they are not 100% natural. While our clean fragrances contain a wide variety of essential oils, to bring out the desired complexity of fine fragrances we give our formulation chemists a full palette of clean ingredients, materials, and molecules that includes synthetics.
The Perfumery clean fragrance products are free of Phthalates, Parabens, Sulfates, Animal ingredients, Nitro Musks, Dyes, and other unnecessary additives.
Yes, all products are created to be compliant with IFRA standards.
The options are limitless. They can be used in anything from a fine personal fragrance to candles. We will tailor these products to your needs and provide a product that can be used in the desired application. Applications: fine personal fragrance, home fragrance (tailored to needed delivery mechanism), candle making, soaps, etc.
General
We are located in southern Indiana.
621 Park East Blvd.
New Albany, IN 47150
Visa, Mastercard, Discover, and American Express
Shipping
Once your item has shipped, you tracking number can be found in your order history by clicking on the invoice number.
Yes, select Will Call as your shipping method when checking out.
Purchasing
Yes, you must have an approved account to make a purchase.
Please review our return policy.
We do not have a minimum order quantity.